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2025-01-19 Update From: SLTechnology News&Howtos shulou NAV: SLTechnology News&Howtos > Servers >
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This article mainly explains "how to understand operation and maintenance". Friends who are interested might as well take a look. The method introduced in this paper is simple, fast and practical. Now let the editor take you to learn "how to understand operation and maintenance"!
1. Brief introduction:
Operation and maintenance (Operation and maintenance) generally refers to the maintenance of network software and hardware that has been established by large organizations, in which the traditional operation and maintenance refers to information technology operation and maintenance (IT operation and maintenance). The so-called IT operation and maintenance management refers to the comprehensive management of IT operating environment (such as software and hardware environment, network environment, etc.), IT business system and IT operation and maintenance personnel by using relevant methods, means, technologies, systems, processes and documents.
With the advancement of the information process, operation and maintenance management will cover all the contents covered by the management information system that runs and supports the whole organization, in addition to the traditional IT operation and maintenance, but also expands the business operation and daily management operation and maintenance. The object of its participation is also extended from IT departments and personnel to the management and departments of the organization, as well as related business backbones.
The final result of operation and maintenance is the maintenance of various performances in the operation of the software.
2. Scope of work:
IT operation and maintenance is not only the core and key part of IT management, but also the most content and complicated part. This process is mainly used in the daily operation and management of IT department, and the objects involved are divided into two parts, namely IT business system and operation and maintenance personnel. Business operation and maintenance is not only the core and key part of business requirements and user experience, but also the process of describing, loading and maintaining complex content, constantly changing and supporting different business requirements, which involves two types of personnel. one is the technical staff who provide business support, and the other is the management and business backbone of the entire organization, with the improvement of the business operation and maintenance environment and tools. With improved functions and optimized experience, technicians will gradually withdraw from this field. Day-to-day management of operation and maintenance is the control of the requirements, processes and results of IT operation and maintenance and business operation and maintenance, as well as the control of the operation status of the entire management information system, so as to record and track application changes, change and tracking according to different regions, predict the risks of environment and applications, and prevent management, and so on.
III. Classification of work:
1) IT operation and maintenance
IT operation and maintenance is not only the core and key part of IT management, but also the most content and complex part, the common IT operation and maintenance platform: hardware ant patrol operation and maintenance platform, software form of HP Operations Orchestration, IBM tivoli and open source software Nagios and so on. Relatively speaking, the ant patrol operation and maintenance platform is the most easy to use, and its powerful function depends on Hp and IBM. This stage is mainly used for the daily operation and management of IT department, and the objects involved are divided into two parts, namely, IT business system and operation and maintenance personnel. The management content of this stage can be subdivided into six subsystems:
Device management: monitor the operation status of network equipment, server equipment and operating system.
Application / service management: monitoring and management of various application support software such as database, middleware, groupware and various general or specific services, such as mail system, DNS, Web, etc.
Data / storage / disaster recovery management: unified storage, backup and recovery of system and business data.
Directory / content management: this part is mainly for the content management and public information management that enterprises need to publish uniformly or customize according to people.
Resource asset management: manage the resource assets of each IT system in the enterprise. These resource assets can exist physically or logically, and can exchange data with the financial department of the enterprise.
Information security management: this part contains many aspects. At present, the international standard of information security management is ISO17799, which covers ten control aspects of information security management, 36 control objectives and 127control modes, such as enterprise security organization, asset classification and control, personnel security, physical and environmental security, communication and operation security, access control, business continuity management and so on.
2) Business operation and maintenance
Business management: including the monitoring and management of the operation of the enterprise's own core business system. For business management, we mainly focus on the CSF (key success factors Critical Success Factors) and KPI (key performance indicator Key Performance Indicators) of the business system:
For the whole organization, provide loading, maintenance, configuration, upgrade, patching and other implementation services for business requirements arrangement, requirement change and user experience optimization.
Provide services for the whole organization in the aspects of problem acceptance, response, processing and transfer of each business system.
Provide all kinds of business system operation guidance, data application, module allocation, parameter setting and so on to all levels of institutions and business departments of the whole organization.
Provide technical support for client installation, configuration, upgrade and so on to the whole organization
Provide relevant information to departments outside the organization (as required by relevant departments), answer all kinds of business questions raised by the website tax consultation, director's mailbox and taxpayer phone.
3) daily management, operation and maintenance
Daily work management: this part is mainly used to standardize and clarify the job responsibilities and work arrangements of operation and maintenance personnel, provide quantitative basis for performance assessment, and provide means to solve the accumulation and sharing of experience and knowledge. Each subsystem of IT operation and maintenance management contains very rich content. The realization of perfect IT operation and maintenance management is the key to improve the operation level and service level of enterprises. The dividing line between the operation / maintenance phase and the service / support phase is that the former is for management within the IT department, while the latter is for business units, other people in the enterprise, or directly for customers.
Provide operation and maintenance services for the whole organization in terms of health monitoring, problem location and troubleshooting of each business system.
Provide the whole organization with the change of requirements for each business system, that is, the management and standardization of data items, metadata, management processes, data space, etc.
Provide management for the entire organization for changes in the operational status and requirements of each business system and for different aspects of recording, tracking, saving, and analysis.
At this point, I believe you have a deeper understanding of "how to understand operation and maintenance". You might as well do it in practice. Here is the website, more related content can enter the relevant channels to inquire, follow us, continue to learn!
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