Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. What method to complain about Douyin platform is the most effective, and many people do not know what Douyin platform is most afraid of complaining. Now let's take a look at it.

Answer:

1. Shake the audio and video playback interface, and direct complaint is the most effective; if you buy a product with three defects and poor quality in Tik Tok, you cannot return the product after the refund period is more than 7 days, the order cannot be issued after sale, and customer service will not be refunded; if you need to complain because of shopping, you can complain to "National 12315 platform" app. It is very effective to complain about after-sales problems on this platform.

2. In Tik Tok, how will small shops be punished for violating the rules?

3. Commodity release rules: the goods released by Tik Tok small stores must comply with the regulations of the platform, and shall not release any illegal goods, such as flammable, explosive, prescription drugs and other prohibited goods. Merchants must be true and complete when describing the goods, and it is forbidden to publish messages from third-party platforms on the product description page or packaging.

4. Selling fake goods: in order to protect the rights and interests of consumers and brands, small shops severely crack down on selling fake goods. Both brands and customers are likely to complain about fakes. If the platform determines that the merchant is true in selling fake goods, the merchant should actively handle customer complaints and after-sale, such as refund, payment, etc., and the platform has the right to hand it over to the judicial authorities in accordance with the law.

5. Fraudulent or false delivery: merchants can set delivery time limit when creating goods according to their own conditions, but after setting delivery time limit, merchants should complete delivery within the promised delivery time limit and upload real and valid logistics order numbers within this time limit; fraudulent delivery or false delivery is not allowed. If the merchant still fails to deliver the goods in time and fails to reach a refund processing agreement with the consumer, the timeliness of delivery will be directly ignored. After working overtime for 24 hours, it will be judged as delivery overtime again, and the upper limit is 3 times. The shop may be about to close.

This is the end of this article. I hope it will be helpful to all of you.

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