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How to solve the Could not find the unattend file error caused by using Symantec ITMS to deploy Win10?

©Lander Zhang focuses on on-demand IT infrastructure operation and maintenance services for foreign enterprises, and IT Helpdesk hands-on training practitioners

Https://blog.51cto.com/lander

2018-11-22 7:40

Problem description

Many of our customers' mass deployment systems generally use Microsoft's own SCCM, but this customer's global standard is to use Symantec ITMS solutions. When deploying the system for DELL i3-7380, start copying the mirror Times with the following error prompt: Error: Could not find the unattend file, then stop here and can't get down, unable to successfully complete the system installation.

Malfunction analysis

This time, the customer uses a computer from DELL i3 7380. When using Symantec ITMS to deploy the system, the client computer starts from WinPE, then calls Ghost to complete the image installation, and completes the automatic deployment process such as driver installation, software installation and domain addition according to the script.

When the client deploys the system, there will be a command line log. By looking at the log, you can see that there is a log Windows active driver can't be found using Ghconfig before the error occurs. This should be related to the hard disk.

So compared with other normally deployed computers, it is found that the difference lies in the interface mode of the hard disk, the interface mode of the successfully deployed computer hard disk is SATA, while the newly manufactured i3 7380 uses the M.2 PCIe SSD.

Therefore, the reason should be that the WinPE deployed by the system does not have a corresponding driver, which makes it impossible to recognize the hard disk before copying the image.

Solution & operating steps

Enter i3-7380 BIOS and change the hard disk interface to AHCI mode by default, System Configuration-SATA Operations-AHCI:

Experience summary

SSD in PICe interface mode is faster than SATA interface in SSD data access rate. When you use the latest computer equipped with SSD, if the installation of Win10 prompts you can't find the hard drive, you need to check the hard drive settings in BIOS. Of course, you can change it back after installing Win10. Win10 integrates PICe drivers by default, which means you can enjoy the pleasant system experience brought by PICe SSD by changing back after installing the system.

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