Shulou(Shulou.com)06/03 Report--

IT Service Outsourcing (IT Outsourcing Managed Service) is to hand over the information construction work of enterprises to specialized service companies. It can include the following contents: information planning (consultation), equipment and software selection, network system and application software system construction, daily maintenance management and upgrade of the whole system network, etc. It is not only a way for enterprises to rapidly develop enterprise digitization, improve digital quality, improve enterprise work efficiency, save information costs, but also provide great help for individual users.

Introduction and editing

Today's business environment is changing rapidly and technology is changing with each passing day. Do what you do best (core competence) and outsource the rest! It has become an irreversible trend. To put it simply, when the internal full-time IT operation and maintenance personnel are insufficient or not, the enterprise's IT outsourcing service process, including the maintenance of all office hardware, network and peripherals, will be transferred to the company specializing in IT operation and maintenance for all-round maintenance.

Research shows that companies that outsource support services are more efficient and cost less than companies that do everything in their own companies. The reasons are as follows:

1. Professional people do professional work.

The outsourced services provided by professional companies are managed more efficiently, professionally and efficiently than those set up by the company itself.

two。 Savings in resources and reduction in investment

The demand for services of a single company is uncertain and unstable, which is bound to lead to a waste of resources, but the resource allocation of outsourcing service companies is entirely in accordance with the number of business.

3. Monkey time

Through outsourcing services, it is not necessary to organize the company's resources to complete the target project, but can be obtained immediately through outsourcing.

Editor of enterprise gathering place

Shenzhen has become an important gathering place for service outsourcing enterprises in the world, the Shenzhen Special Office of the Ministry of Commerce revealed on the 30th.

According to sources, during the period from May 28 to June 1, the Shenzhen service trade delegation appeared at the second China (Beijing) International Service Trade Fair (Beijing Fair for short) to show the characteristics and advantages of Shenzhen's service trade.

Data show that Shenzhen has become an important gathering place for service outsourcing enterprises in the world. In 2012, the total import and export volume of Shenzhen's service trade was US $30.45 billion, an increase of 14.2% over the same period last year, of which exports were US $14.73 billion, an increase of 11.7%, and imports were US $15.72 billion, an increase of 16.6%. It is located in Shanghai and Beijing, ranking third in the country. In 2012, the contract value and execution amount of international service outsourcing in Shenzhen were US $2.38 billion and US $1.86 billion respectively, with an average annual growth rate of 40.1% and 45.6% respectively since 2007.

It is understood that Shenzhen is one of the national model cities of service outsourcing, in which IT service outsourcing is the main body and core of Shenzhen service outsourcing, and IT outsourcing is moving from the low end of the industrial chain and value chain to the middle and high end. Last year, the number of enterprises with software business income exceeding 100 million yuan in Shenzhen was close to 200, an increase of about 50 over the previous year, highlighting the vigor and vitality of the industry. Software enterprises in the city invested 64.638 billion yuan in software research and development, an increase of 17.97 percent over the same period last year, ranking the leading level in the country.

At the same time, Shenzhen is the leader in the national integrated supply chain management service industry. after more than a decade of development, Shenzhen has gathered more than 80% of the country's supply chain enterprises. a large number of supply chain management innovation service leading enterprises, such as Yiyatong, Longhua, Xinlikang, Yuehai, Pluton, Nianfu, Yidatong, and so on, have emerged. More and more supply chain enterprises have gone out of Shenzhen and have been laid out in the country and even around the world. At present, Shenzhen has nearly 5000 industrial design institutions, including more than 500 professional industrial design companies.

What is particularly noteworthy is that the theme day named "Shenzhen Day" will show the advantages of Shenzhen's service trade with the theme of "Service Trade: innovative Shenzhen, dynamic Qianhai". [1]

Provide mode editing

According to the different needs of customers, to provide customers with the following four kinds of IT outsourcing services:

1. Is the overall outsourcing of IT resources: to provide customers with a full set of IT system planning, procurement, implementation, operation and maintenance, consulting, training services, suitable for companies that do not want to set up IT departments or hire IT engineers, and are eager to reduce operating costs.

two。 It is a single IT technology outsourcing service: perhaps your company has a small number of computer personnel, which is difficult to cope with all kinds of complicated daily tasks. You can give us things that you find difficult, such as network construction, hardware equipment maintenance, individual software development, we can charge according to the project, time, equipment quantity and other ways to provide services.

3. Maintenance outsourcing: when the system has been built, the maintenance personnel do not have much daily work, and when there are problems, we can provide random maintenance outsourcing services, as our customers, when you encounter problems, you can enjoy the service of the team's technical force to ensure the normal operation of the built system.

4. IT industry information consultation, the purpose is to help customers find the correct price ratio and timely and accurately understand the cutting-edge technology trends of the IT industry.

The purpose of the system solution is to put forward reasonable optimization and upgrade scheme timely and effectively according to the actual situation of the enterprise network, so that the enterprise network system is always in the best state.

Advantage editor

From the perspective of management, information technology resource outsourcing is a strategic business innovation scheme. For many enterprises, the increase in technological complexity and the demand for high availability systems and distributed system support make it more and more difficult for enterprises to meet business goals and control the cost of information technology. In this case, resource outsourcing begins to give play to its inherent advantages. Looking at the internal and external driving factors of enterprises' choice of outsourcing strategy, it mainly includes the following aspects:

Business aspect

Outsourcing promotes enterprises to pay attention to core business and focus on their core competitiveness, which is the most fundamental reason for information technology resource outsourcing. In theory, any work in an enterprise that only provides back-office support without generating turnover should be outsourced. There is a typical example to illustrate this problem. According to the survey, 68% of the credit card business in the United States is achieved through non-commercial banking institutions, and the core competitiveness of banks is finance, so there is no need to hire a large number of network experts to maintain their own network. It will be more advantageous to hand it over to Internet companies.

Financial aspect

Financial considerations are another major reason for choosing outsourcing. Outsourcing can reduce expenses, control costs, restructure the budget of information systems, thus freeing part of resources for other purposes and avoiding the occurrence of IT black holes. In addition, for those enterprises that do not have the ability to invest a lot of money and build the enterprise information framework from the hardware foundation, outsourcing can make up for the lack of enterprises themselves. According to the estimate of the American Forrest research company, the first year cost for an American company to build and maintain a Web website on its own will be $220000, while the cost of outsourcing the work to a specialized company is only $42000.

Technical aspect

Acquire the skills of high-level information technology workers, improve technical services, provide access to new technologies, and enable internal information technology personnel to focus on core technology activities. Through outsourcing, enterprises can complete every link in the value chain by professional companies that are most suitable for the situation of the enterprise. For example, Australia's Trust Bank signed a five-year, US $16 million outsourcing contract with HP in 1997. HP is responsible for managing and maintaining Trust Bank's IT system and helping banks develop new types of business-online banking, electronic banking, personal banking and commercial banking. It is conceivable that without the intervention of companies such as HP, it would be very difficult to achieve this goal by relying solely on the strength of the internal information department of the bank.

Enterprise strategy

Outsourcing can improve the response speed and efficiency of services, and the professional and technical personnel from outsourcers can liberate the enterprise information technology department from the responsible functions such as daily maintenance management and reduce the risk of system maintenance and management. at the same time, it also enhances the credibility of the department. In addition, for the emergence of a new technology, it is difficult for most enterprises to bring the new technology into practical application immediately because of the cost and learning curve. Therefore, one of the strategic considerations of information technology resource outsourcing is to improve technical services and provide access to new technologies by making use of the advantages of outsourcers to keep pace with existing and future technologies, so as to realize the function of information technology in the development of enterprises in a way that costs less, takes less time and takes less risk.

Human resources

Through outsourcing, enterprises do not need to expand their own manpower scale, reduce the energy, cost and pressure of talent recruitment or loss, save the cost of training, and increase the flexibility of human resource allocation. Enterprise implementation letter. Information technology resource outsourcing is of great significance in many aspects, including pursuing core competitive advantages, maintaining organizational flexibility, promoting market competitiveness, reducing risks, improving technical services, strengthening cost control, and promoting the application and development of information technology in enterprises. However, it is not easy to implement outsourcing. If we blindly follow the trend and ignore the risk analysis and prevention, it will not only bring the expected advantages and benefits to the enterprise, but also make the enterprise suffer losses. The research on the risk of IT resource outsourcing is emphasized because it is of special significance to the promotion of the outsourcing market and to both supply and demand. On the one hand, the demand side can strengthen the risk awareness of management with the help of risk analysis, and correctly guide the formulation, implementation, control and management of enterprise information technology resource outsourcing strategy, so as to play the positive role of the strategy to the extreme. From a large point of view, through outsourcing, we can narrow the gap with international advanced enterprises in the application and management of information technology as soon as possible, promote the development of information technology in enterprises, and speed up the pace of enterprise information construction. On the other hand, outsourcing service providers can pay attention to risk analysis and control from the perspective of demand side, so as to standardize their own services and meet the needs of service buyers, and the two sides can jointly establish a win-win (Win-Win) cooperative relationship. In addition, it should be pointed out that there are many enterprises that can provide outsourcing services in China, not only professional service providers and system integrators, but also idle information technology forces of large enterprises and ministries. Through outsourcing, enterprise resources can be fully utilized. In the meantime, risk analysis plays an important role in guiding their behavior.

Trend editor

With the deepening of information construction, the dependence of enterprise business on IT is increasing, such as telecommunications, banking, insurance and securities industries. On the one hand, enterprises continue to invest in the purchase and construction of a variety of hardware, system software and networks, on the other hand, continue to develop and implement ERP, SCM, CRM, decision support and knowledge management. In this case, enterprises not only require IT services to continuously support business operations, but also require IT services to create more opportunities so that business departments can better achieve business goals. However, after long-term investment and construction, many enterprises find that IT has not achieved the desired results. This is what people call "IT black hole", "information paradox" and blind investment and other phenomena.

Expert research and a large number of enterprise practices show that about 80% of the time in the life cycle of the IT project is related to the operation and maintenance of the IT project, while the investment in this stage accounts for only 20% of the total IT investment, forming a typical phenomenon of "high technology consumption", "light service, emphasis on technology". The Gartner Group survey found that technology or products (including hardware, software, networks, power failures and natural disasters) accounted for only 20 per cent of the frequent problems, while process errors accounted for 40 per cent and personnel negligence accounted for 40 per cent. Process errors include procedural errors or incompleteness such as poor change management, overloading, no testing, and personnel negligence, including forgetting to do something, insufficient training, backup errors, or security negligence.

Therefore, IT service will have a great prospect, and it is also the final way for enterprise groups to solve the increasing investment in IT!

Editor of Development and Prospect

With the gradual maturity of the IT service market, the market demand and business model are also changing accordingly. In 2011, the market size of China's IT service industry was about 208.69 billion yuan, an increase of 20.9% over 2010, while in 2012, the market size of China's IT service industry reached 252.3 billion yuan, an increase of 21.5% over 2011.

Market size of China's IT Service Industry in 2011-2012

Market size of China's IT Service Industry in 2011-2012

With the integration of the traditional industry and the Internet industry, the service content provided by IT service providers began to change from the original single service content to integrated services. The service scope of traditional IT service providers is further extended, and the cross-border application of IT industry is becoming more and more extensive. In the future, the general trend in the field related to IT services is that IT outsourcing will no longer be restricted by geography, but will be outsourced on a global scale.

Superior and inferior editor

Advantages:

After outsourcing non-core business, it will bring you more time and energy to focus on your own core business, and further improve the competitive advantage of your core business in this field. Outsourcing can enable you to get more professional and high-quality services, and help you improve operational efficiency, reduce operating costs, and increase the cash flow of the enterprise.

Disadvantages:

At present, the formulation of relevant policies and regulations in this area is lagging behind and does not pay enough attention; enterprises may choose to face layoffs of employees in outsourced departments; at the same time, subcontractors may have access to some of the company's confidential documents when providing services. enterprises are faced with the need to find service companies with extremely high credit; there are not many enterprises with good service consciousness and high professional skills.

Solution editing

From the perspective of management, IT service outsourcing is a strategic business innovation scheme. For many enterprises, the increase in technological complexity and the demand for high availability systems and distributed system support make it more and more difficult for enterprises to meet business goals and control the cost of information technology. In this case, IT service outsourcing begins to give play to its inherent advantages. Looking at the internal and external driving factors of enterprises' choice of outsourcing strategy, it mainly includes the following aspects:

1. Business aspect

Outsourcing promotes enterprises to pay attention to core business and focus on their core competitiveness, which is the most fundamental reason for information technology resource outsourcing. In theory, any work in an enterprise that only provides back-office support without generating turnover should be outsourced. There is a typical example to illustrate this problem. According to the survey, 68% of the credit card business in the United States is achieved through non-commercial banking institutions, and the core competitiveness of banks is finance, so there is no need to hire a large number of network experts to maintain their own network. It will be more advantageous to hand it over to Internet companies.

2. Financial aspects

Financial considerations are another major reason for choosing outsourcing, which can cut expenses, control costs and restructure the budget of information systems, thus freeing some resources for other purposes and avoiding the occurrence of a "IT black hole". In addition, for those enterprises that do not have the ability to invest a lot of money and build the enterprise information framework from the hardware foundation, outsourcing can make up for the lack of enterprises themselves. According to the estimate of the American Forrest research company, the first year cost for an American company to build and maintain a Web website on its own will be $220000, while the cost of outsourcing the work to a specialized company is only $42000.

3. Technical aspect

Acquire the skills of high-level information technology workers, improve technical services, provide access to new technologies, and enable internal information technology personnel to focus on core technology activities. Through outsourcing, enterprises can complete every link in the value chain by professional companies that are most suitable for the situation of the enterprise. For example, Australia's Trust Bank signed a five-year, US $16 million outsourcing contract with HP in 1997. HP is responsible for managing and maintaining Trust Bank's IT system and helping banks develop new types of business-online banking, electronic banking, personal banking and commercial banking. It is conceivable that without the intervention of companies such as HP, it would be very difficult to achieve this goal by relying solely on the strength of the internal information department of the bank.

4. Enterprise strategy

Through outsourcing, service response speed and efficiency can be improved, and professional and technical personnel from outsourcers can liberate the enterprise information technology department from the responsible functions such as daily maintenance and management, and reduce the risk of system maintenance and management. at the same time, it also enhanced the credibility of the department. In addition, for the emergence of a new technology, it is difficult for most enterprises to bring the new technology into practical application immediately because of the cost and learning curve. Therefore, one of the strategic considerations of information technology resource outsourcing is to improve technical services and provide access to new technologies by making use of the advantages of outsourcers to keep pace with existing and future technologies, so as to realize the function of information technology in the development of enterprises in a way that costs less, takes less time and takes less risk.

5. Human resources

Through outsourcing, enterprises do not need to expand their own manpower scale, reduce the energy, cost and pressure of talent recruitment or loss, save the cost of training, and increase the flexibility of human resource allocation. The implementation of IT resource outsourcing by enterprises is of great significance in many aspects, including pursuing core competitive advantages, maintaining organizational flexibility, promoting market competitiveness, reducing risks, improving technical services, strengthening cost control, and promoting the application and development of information technology in enterprises.

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