Shulou(Shulou.com)05/31 Report--

Audio commentary

Hello, everyone. The meeting will answer your questions. Many people still don't know how to deal with the seller's delay in refund and why the seller wants to delay the refund. Now let's take a look at it!

Answer:

1. There are several main reasons for the seller's delay in refund:

2. The seller's delay in refund is probably due to the fact that he has not received the goods returned by the buyer. Therefore, before operating the refund, the seller needs to make sure that the goods received will not affect the secondary sales.

3. It is also possible that the Finance Department is not present. However, even if the seller does not operate, after a certain period of time, the platform system will automatically default that the seller agrees to a refund.

4. According to online shopping for seven days, there is no reason to return the goods:

5. unreasonable return within seven days means that there is no reason to return the goods within 7 days from the date of arrival of the goods. On March 15, 2014, the new Law on the Protection of Consumer Rights and interests was formally implemented. Except for special goods, there is no reason to return online goods within 7 days from the date of arrival. On February 13, 2014, the State Administration for Industry and Commerce announced the measures for the Administration of online transactions, and consumers'"right of regret" for online shopping will be supported at the level of laws and departmental regulations. On November 7, 2017, eight units, including the Beijing Municipal Administration for Industry and Commerce and the Municipal US Food and Drug Administration, gave administrative guidance to 13 online trading platforms, including JD.COM, Tmall and Amazon, emphasizing that they were not allowed to use standard terms to set non-refundable deposits and pre-sold goods. Unreasonable rules such as seven-day unwarranted return are not applicable; on March 15, 2021, the State Administration of Market Supervision and the Central Radio and Television General Station jointly issued an initiative urging the vast number of physical store operators to voluntarily participate in the "seven-day unjustified return offline shopping commitment" activity.

This is the end of this article. I hope it will be helpful to all of you.

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