Shulou(Shulou.com)06/02 Report--

IT services in the view of many people at first that it service management is just playing with computers and so on, do not know the specific work and its importance, here is a comprehensive analysis of the specific content of IT service management.

This is mainly divided into the following three points.

I. Operation and maintenance

Many of the key core contents of it service management are actually very complex, divided into five core sections.

First of all, ① manages the equipment, and the server and operating system run as a whole.

Unified management, storage and backup of ② data

The management and operation service of ③ to the enterprise's own business core system.

The Resource problem of IT system in ④ Management Enterprise

⑤ daily staff job responsibilities and work arrangements and other issues, we need to achieve a sound IT operation and maintenance service management to improve the level of enterprise management.

II. Services

At this stage, the service and support are mainly provided by the operation and maintenance personnel and other personnel in charge of IT services, and the content is mainly to deal with users' opinions and find some problems in the process. This part can reflect the service level and awareness of IT personnel, including service specifications and processes, whether they can meet the customer requirements of the business part, and can be better improved.

III. Optimization

Generally speaking, IT service systems, business system applications, and the construction phase of software development, software testing and upgrading have very important management methods; this part is used to establish a reasonable, scientific and standardized change process management. It can collect the performance data of IT and business system, locate the bottleneck of system performance, diagnose the cause of system performance decline or instability, analyze the system operation history data, and infer a trend of system operation.

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