Shulou(Shulou.com)05/31 Report--

This article to share with you is about CRM operation how to solve, Xiaobian think quite practical, so share to everyone to learn, I hope you can read this article after some harvest, not much to say, follow Xiaobian to see it.

In a cable TV broadcasting group in the north, the core CRM system of the group manages customer service center, fault handling, dispatching, subscriber self-service and other services. The CRM system runs slowly at certain hours every morning, which is the peak period for the Group's customer service to solve customer problems, sign new customers and arrange technicians to dispatch, seriously affecting the Group's work efficiency and customer experience. After repeated investigations, the IT team could not find the cause of the failure.

Let's see how the cloud is solved:

1. Review app performance in time

With Mingchen Zhihang Yunan's time-lapse view, IT teams can visualize the performance of CRM applications during periods of failure.

2. Comprehensive application-based visualization to identify problems

Through the comprehensive visualization function of Mingchen Zhihang Yunan, the IT team found that there was unusually large network traffic in the virtual environment during the failure period, which was much higher than the traffic accessed by normal applications. At the same time, Mingchen Zhihang Yunan's storage analysis view shows high write latency problems, analyzing that the application is performing automatic backups during failure periods.

3. Make adjustments, fix faults

Based on the cause of the failure discovered by Mingchen Zhihang Yunan, the IT team adjusted the backup of the application to the off-peak working hours (midnight), and the failure of CRM running slowly did not occur again. With Mingchen Zhihang Yunan, the IT team restored the CRM system to its best state, eliminating the impact on the Group's productivity and customer experience.

The above is how CRM operation should be solved. Xiaobian believes that some knowledge points may be seen or used in our daily work. I hope you can learn more from this article. For more details, please follow the industry information channel.

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